Refund & Return Policy

At CupSoul Coffee, customer satisfaction is our priority. Due to the nature of our products, the following policy applies:

Returns

For health and safety reasons, coffee products, capsules, and other consumable items cannot be returned once opened or used.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide photos of the item and packaging.

Eligible Returns

Returns may be accepted if:

• The product was delivered incorrectly.

• The product arrived damaged.

• The product remains unopened and in its original packaging.

Refund Process

Once your request is reviewed and approved, refunds will be processed using the original payment method within 7–14 business days.

Non-Refundable Items

The following items cannot be refunded or returned:

• Opened coffee products

• Opened capsules

• Used accessories

• Gift cards

• Promotional items

Contact Us

For any refund or return inquiries, please contact us:

Email: cupsoul@gmail.com

Phone: +20 1037730000

Adress: Egypt, Sheikh Zayed City